This official RuneScape update is copyrighted by Jagex. It was a direct quote from the RuneScape main page, but has since been removed.
This update was added on 20 July 2002.

Our new improved customer support system is finally online. I've completely rewritten the system to be easier and quicker to use. (and a lot more reliable!) If you've been having trouble submitting support queries recently the new system should work properly for you.

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